Tokio Marine North America Services was established in 2012 as the shared services company for Tokio Marine North America. With headquarters located just outside Philadelphia in Bala Cynwyd, Pennsylvania, we provide professional services supporting the insurance operations of Tokio Marine Group companies.
Tokio Marine North America Services is recognized as a top workplace both regionally and in the insurance industry. We are passionate about the people we work with and services we provide. We work as a team, with a positive and proactive approach, to support our customers with the resources they need to accomplish their goals. Every day brings a new opportunity – and we love a good opportunity. We truly enjoy what we do.
Accounting & Finance | Actuarial | Internal Audit
Human Capital Services | Corporate Communications
Information Technology
Legal | Facilities
John Glomb CEO
Masahiro (Masa) Koike TMNA Deputy CEO
Caryn Angelson Chief Legal & Chief HR Officer
Karen A. Gilmer-Pauciello Chief Financial Officer
Joe Kilroy Chief Actuarial Officer
Rob Middleton Chief Internal Auditor
Bob Pick Chief Information Officer
We provide superior professional services that support the business needs of our Group companies.
These core values guide and direct our actions and shape our culture:
Customer-Centric Partnership Our perspective starts and ends with the Group companies' needs in mind, adding value in all that we do.
Integrity We have a commitment to act with honesty and fairness, taking personal responsibility for our actions. We take the initiative to solve problems and to do what is right.
Respect We treat each other with high regard, working as a team. We foster an atmosphere where each person is valued.
Engagement We care about our work, taking pride and going the extra mile to accomplish our individual goals which contribute to our overall success.
Innovation We are creative and continuously work to improve the quality of the services we deliver.
Enthusiasm Work should be challenging and the challenge should be fun. We have a positive and proactive approach, with a commitment to enjoying what we do.
When we talk about 'Good Company' it is not an evaluation of merely size or market share but rather about the principles we aim to represent. As an organization, our daily focus should be on doing the right thing and always acting for the benefit of our customers and society. We work to become a trusted advisor who can deliver a sense of safety and security. This vision can only be realized by having employees who have been empowered and enabled to think and act from our customers' and business partners' point of view.
Learn more about Good Company and Tokio Marine Group
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We act with integrity for the benefit of our customers, business partners, and society.
We achieve high quality results by enhancing stakeholder trust.
We inspire engagement and passion in all of our employees.
